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If your question is not answered here, please feel free to contact us at 410-323-5500 or

What are your shipping rates?
Our shipping charges are based on the order total. Orders will be shipped via ground shipping on the next business day.  We also offer a free pick up in store option.

Order Total                            Shipping Charge
0 - $25                                     $7.95
$25.01 - $50                            $9.95
$50.01 - $75                            $11.95
$75.01 - $100                          $13.95
$100.01 - $150                        $15.95
$150.01 and up                       $16.95

When will my order be processed?
We will process your order the first business day after your order was placed.

What hours is the school store open?
The store hours are Monday - Thursday 7:45am – 3:30pm and Friday 7:45am – 3pm.

What is your return policy?
Unworn/unused merchandise can be returned within 30 days of receipt. Returns can be sent to: Roland Park Country School, Attn: Bear Essentials, 5204 Roland Avenue, Baltimore, MD 21210.  Please include a copy of your invoice.

Do you have other items not shown on the website?
We may have items in our store that are not on our website. If you are looking for something in particular and don't see it here, please feel free to contact us.